Why Most Digital Transformations Fail

Don’t blame the CIO for the failure

Why Most Digital Transformations Fail

Don’t blame the CIO for the failure

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In a recent International Customer Experience Awards event in Amsterdam, we had the privilege to preside as part of a judging panel in the Digital Strategy award category. We were presented very impressive digital strategy and transformation efforts by the finalists, including DBS Bank, Saudi Telecom Company, T-Mobile Austria, and Multichoice, among others.

Read our view on the event, published in the Customer Experience World Magazine. We assessed in the CXM.World article how these companies succeeded in their digital transformation efforts, when most digital transformation efforts fail or stall.

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