At Synergy Consulting Group, we break up a CX transformation program into four stages, each corresponding to a move up in maturity level.

Before attempting to develop a CX plan, we advise that firms first assess their overall organizational readiness. To facilitate this, the Synergy Consulting Group has developed a proprietary CXM Maturity Model.

Companies with high customer loyalty and advocacy levels ensure their brand values are not just logos and colors, but that they are values that are recognizable and real to clients.